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Knowledge base
Online Store
Covid-19 Response
4
Will there be delays on my order?
How do you keep the employees safe?
Can I still pick up/drop off my buy order at the store?
Can we catch Covid-19 through TCG cards?
Buying Cards and Products
14
Does my booster box pre-order contain a Buy-A-Box promo?
Can I modify my order before it ships?
Can I combine multiple orders under one shipment?
Do you have any Credit Card verification policies?
Do you deliver to international destinations?
See all 14 articles
Selling Cards
13
Can I negotiate the offer?
Do you buy BGS or PSA graded cards?
Do you buy foreign cards?
How long do I have to ship the cards?
How should I ship my cards safely?
See all 13 articles
Order Issues
5
I am missing items from my order, what can I do?
My order came damaged, what can I do?
My order is late, what can I do?
What can I do if my order is lost?
I received warped cards / defective product.
Shipping Inquiries
6
How much will I be charged for shipping.
My tracking is not working?
When will I receive my order?
When will my order ship?
Where can I track my package?
See all 6 articles
Technical Support
6
My payment keeps getting denied.
The First Class shipping method cannot be selected on my order?
My tracking number is not working.
My credit card shows more than one charge.
Why can't I purchase more than 250 items?
See all 6 articles
WPN Partner Program
Players Section
9
What is a Qualifier?
If I win a Qualifier, can I still play the Opens at the Tour Stops?
I won a qualifier… Now what?
I qualified for the Tour Championship, but I can’t make it. What can I do?
If I’ve qualified for the Tour championship already, what are the advantages of playing more Qualifiers and Opens?
See all 9 articles
Partners Section
8
What is the WPN Partner Program?
How to I join the partner program. What are the requirements?
What is included in a WPN Kit from the Partner Program?
Is this like the old PPTQ and RPTQ systems?
Is this similar to the old PPTQ system?
See all 8 articles
Events
Tour Stops & Tour Weekends
20
What is a Tour Stop?
What is a Tour Weekend?
What is the Premier Play System?
Where can I find a list of all the events?
Do I need a deck list?
See all 20 articles
In-Store Events
7
Can I use proxies in your events?
Can I pick up an online order at the in-store event?
Can I use store credit to pay for event entries?
I cannot attend an event I already paid for. Can I be refunded?
How do I apply as a tournament official at one of your events.
See all 7 articles
Retail Locations
Transactions
4
When can I pick up my order I made online?
How can I order cards online for pickup?
Can I use my retail store credit to purchase online?
Is the inventory on your website reflected in your retail location?
General
5
Business hours
Can we play with friends at the store? Are there events being planned?
Can I reserve a table for free play?
Do you have demo games?
How do you keep the employees and customers safe?
In-Store Events
7
Can I use proxies in your events?
Can I pick up an online order at the in-store event?
Can I use store credit to pay for event entries?
I cannot attend an event I already paid for. Can I be refunded?
How do I apply as a tournament Official at one of your events?
See all 7 articles
