Face to Face Games Support
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Knowledge base
Online Store
Covid-19 Response
4
Will there be delays on my order?
How do you keep the employees safe?
Can I still pickup/drop off my (buy) order at the store?
Can we catch Covid-19 through TCG cards?
Buying Cards
12
Does my booster box pre-order contain a Buy-A-Box promo?
Can I combine multiple orders under one shipment?
Do you have any Credit Card verification policies?
Do you deliver to international destinations?
How can I cancel my order?
See all 12 articles
Selling Cards
13
Can I negotiate the offer?
Do you buy BGS or PSA graded cards?
Do you buy foreign cards?
How long do I have to ship the cards?
How should I ship my cards safely?
See all 13 articles
Order Issues
5
I am missing items from my order, what can I do?
My order came damaged, what can I do?
My order is late, what can I do?
What can I do if my order is lost?
I received warped cards / defective product.
Shipping Inquiries
6
How much will I be charged for shipping.
My tracking is not working?
When will I receive my order?
When will my order ship?
Where can I track my package?
See all 6 articles
Technical Support
6
My payment keeps getting denied.
The First Class shipping method cannot be selected on my order?
My tracking number is not working.
My credit card shows more than one charge.
How do I change the website's language?
See all 6 articles
Retail Locations
Transactions
4
When can I pick up my order I made online?
How can I order cards online for pickup?
Can I sell cards at the store?
Is the inventory on your website reflected in your retail location?
General
4
Can I use my retail store credit to purchase online?
Can I reserve a table for free play?
Do you have demo games?
Business hours
Covid-19 Response
4
Can I still pick up/drop off my (buy) order at the store?
How do you keep the employees and customers safe?
Can we catch Covid-19 through TCG cards?
Can we play with friends at the store? Are there events being planned?
