Order Issues

I am missing items from my order, what can I do?
First, we apologize for the mishap! Please open a service ticket and we will take the appropriate measures to ensure proper resolution.  In the event...
Mon, 27 Jul, 2020 at 11:08 AM
My order came damaged, what can I do?
The first thing to do when receiving a damaged order is to take pictures. Please open a service ticket  with the pictures in order to open a claim. If you ...
Mon, 27 Jul, 2020 at 11:09 AM
My order is late, what can I do?
During the Pandemic, or periods oh high volume such as the Holidays, packages may take more time to arrive than expected. As such, if your order has passed...
Tue, 21 Dec, 2021 at 12:18 PM
What can I do if my order is lost?
Before declaring a package as lost, we will need to open a service ticket with Canada Post. Should it be declared as lost, we will fully compensate you if y...
Wed, 15 Apr, 2020 at 2:31 PM
I received warped cards / defective product.
Humidity from the shipping process can curl cards slightly but should revert to normal after a few days. This type of curling should be very minimal however...
Mon, 27 Dec, 2021 at 12:18 PM