Order Issues
First, we apologize for the mishap! Please open a service ticket and we will take the appropriate measures to ensure proper resolution. In the even...
Fri, 6 May, 2022 at 1:36 PM
The first thing to do when receiving a damaged order is to take pictures. Please open a service ticket with the pictures in order to open a claim. If you ...
Fri, 6 May, 2022 at 1:36 PM
During the Pandemic, or periods of high volume such as the Holidays, packages may take more time to arrive than expected. As such, if your order has passed...
Fri, 6 May, 2022 at 1:39 PM
Before declaring a package as lost, we will need to open a service ticket with Canada Post. Should it be declared as lost, we will fully compensate you if y...
Fri, 6 May, 2022 at 1:39 PM
Humidity from the shipping process can curl cards slightly but should revert to normal after a few days. This type of curling should be very minimal however...
Fri, 6 May, 2022 at 1:40 PM