Order Issues

I am missing items from my order, what can I do?
First, we apologize for the mishap! Please open a service ticket and we will take the appropriate measures to ensure proper resolution.  In the event...
Mon, 27 Jul, 2020 at 11:08 AM
My order came damaged, what can I do?
The first thing to do when receiving a damaged order is to take pictures. Please open a service ticket  with the pictures in order to open a claim. If you ...
Mon, 27 Jul, 2020 at 11:09 AM
My order is late, what can I do?
If your order comes with a tracking number, you will be refunded the shipping fees should it be passed the estimated arrival time. If your order does not c...
Fri, 28 Aug, 2020 at 12:36 PM
What can I do if my order is lost?
Before declaring a package as lost, we will need to open a service ticket with Canada Post. Should it be declared as lost, we will fully compensate you if y...
Wed, 15 Apr, 2020 at 2:31 PM
I received curled/warped cards.
Humidity from the shipping process can curl cards slightly but should revert to normal after a few days. This type of curling should be very minimal however...
Fri, 28 Aug, 2020 at 12:42 PM