Face to Face Games Support

Canada Post Strike 4

• What happens to orders currently with Canada Post?
• Can I still choose the Letter Mail (First Class) option?
• Can I change my shipping method to Store Pickup if my order hasn’t shipped yet?
• Can I combine my Letter Mail (First Class) order with a Tracked Shipping order if they haven’t shipped yet?

Buying Cards and Products 14

• Does my booster box pre-order contain a Buy-A-Box promo?
• Can I Use Store Credit to Pre-Order Sealed Products?
• Can I modify my order before it ships?
• Can I combine multiple orders under one shipment?
• Do you have any Credit Card verification policies?

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Selling Cards 13

• Can I negotiate the offer?
• Do you buy BGS or PSA graded cards?
• Do you buy foreign cards?
• How long do I have to ship the cards?
• How should I ship my cards safely?

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Order Issues 6

• I am missing items from my order, what can I do?
• My order came damaged, what can I do?
• My order is late, what can I do?
• What can I do if my order is lost?
• I received warped cards / defective product.

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Shipping Inquiries 6

• My tracking is not working?
• When will I receive my order?
• When will my order ship?
• Where can I track my package?
• Will I receive a tracking number?

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Technical Support 6

• My payment keeps getting denied.
• The First Class shipping method cannot be selected on my order?
• My tracking number is not working.
• My credit card shows more than one charge.
• Why can't I purchase more than 250 items?

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