Face to Face Games Support

Covid-19 Response 4

• Will there be delays on my order?
• How do you keep the employees safe?
• Can I still pickup/drop off my (buy) order at the store?
• Can we catch Covid-19 through TCG cards?

Buying Cards 9

• Does my booster box pre-order contain a Buy-A-Box promo?
• Can I combine multiple orders under one shipment?
• Do you have any Credit Card verification policies?
• Do you deliver to international destinations?
• What can I do if you do not have an item in stock?

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Selling Cards 13

• Can I negotiate the offer?
• Do you buy BGS or PSA graded cards?
• Do you buy foreign cards?
• How long do I have to ship the cards?
• How should I ship my cards safely?

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Order Issues 5

• I am missing items from my order, what can I do?
• My order came damaged, what can I do?
• My order is late, what can I do?
• What can I do if my order is lost?
• I received warped cards / defective product.

Shipping Inquiries 6

• How much will shipping cost?
• My tracking is not working?
• When will I receive my order?
• When will my order ship?
• Where can I track my package?

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Technical Support 6

• My payment keeps getting denied.
• The First Class shipping method cannot be selected on my order?
• My tracking number is not working.
• My credit card shows more than one charge.
• How do I change the website's language?

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