At times, we may require additional identity verification to ensure the security and legitimacy of our services. This step helps protect both our users and our platform from potential fraudulent activities and unauthorized access.
We may ask users to provide a photo identification document, such as a driver's license, passport, or ID card, to confirm their identity. Additionally, we may request proof of billing address, which can include documents like utility bills, bank statements, or official government correspondence. All instructions will be in the verification email.
If you are contacted for a verification check, please make sure the email comes from support@facetofacegames.com or customerservice@facetofacegames.com. Any other address would not be from us.
Please note that we will NEVER ask for a picture or information of your credit card aside from the last 4 digits.