Technical Support

My payment keeps getting denied.
This normally happens because you are using a different BILLING address than registered on your credit card. Please ensure you are using the correct one, e...
Tue, 19 May, 2020 at 3:57 PM
The First Class shipping method cannot be selected on my order?
All order containing sealed products (Sleeves, Deck Boxes, Booster Packs, etc) must be shipped expedited and all invalid options will be grayed out.   If ...
Fri, 28 Aug, 2020 at 12:59 PM
My tracking number is not working.
Tracking links only activates once a courier has scanned the package.  Please allow 24 hours for the tracking to be functional.  If you still have a pr...
Mon, 27 Jul, 2020 at 11:23 AM
My credit card shows more than one charge.
What you see are most likely pre-authorization charges and should clear within 24 hours. Please note that some banks may take longer than others, with some...
Tue, 19 May, 2020 at 4:07 PM
How do I change the website's language?
The new website utilizes your web browser's preference to know which translation data to use. Please note that this does also affect the customer servi...
Fri, 28 Aug, 2020 at 1:08 PM