Website & Technical Support
Troubleshooting website issues, account access, checkout problems, and other online technical support.
Why can’t I purchase more than 250 items?
To ensure a smooth shopping and checkout experience, orders are limited to 250 line items (250 different products) per order. If you’d like to purchase more than 250 items:. Large carts may also slow down device performance. If you experience issues
Why do I see multiple charges on my credit card?
This is typically caused by pre-authorization holds. These are temporary and will clear automatically, usually within 24 hours. Some banks may take up to 5 business days to release them. If the charge remains pending after that period, please open a
Why can’t I select first class shipping at checkout?
First Class shipping is available for TCG singles only. Orders that include sealed products (e.g., sleeves, deck boxes, boosters, accessories) must be shipped using an Expedited method. Unsupported options will appear greyed out. If your cart does no
My payment keeps getting declined — What should I do?
Most payment declines occur when the billing address does not match the address registered to your credit card. Before retrying your payment:. For address issues, please contact your card issuer. Other Common Reasons for Declined Payments. Disable VP