Order Issues & Resolutions
Get help with missing items, order errors, cancellations, or changes to your Face to Face Games order.
I received cards in worse condition than expected
If the cards you received are in a worse condition than listed, please open a support ticket and include clear photos showing the issue so we can assist you. For details on how we evaluate card quality, please see our Card Grading Guide.
I received warped cards or defective product
Humidity during shipping may cause slight curling, especially with foil cards; this usually improves after a few days. If the warping is severe or does not improve, please open a support ticket and we will be happy to help. Foil Curving in Supplement
My order arrived damaged — What should I do?
If your order arrives damaged, please take clear photos immediately. Open a support ticket with the images so we can begin a claim. We recommend expedited or insured shipping for valuable orders. Manufacturing defects are not covered by courier insur
I’m missing items from my order — What should I do?
We’re very sorry for the inconvenience!. Please open a support ticket so we can investigate and resolve the issue as soon as possible. If we cannot locate a replacement, we will issue a full refund for the missing item(s).