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Face to Face Games

If your order arrives damaged, please take clear photos immediately.&#xA0;Open a support ticket with the images so we can begin a claim.<ul><li data-start="4281" data-end="4383" style="font-size: 16px;">If you selected insured shipping, you will receive full compensation once the claim is resolved.</li><li data-start="4386" data-end="4517" style="font-size: 16px;">If the order was shipped without insurance, we may not be able to offer a refund; however, we will review cases individually.</li></ul>We recommend expedited or insured shipping for valuable orders.<blockquote data-start="4588" data-end="4739">Manufacturing defects are not covered by courier insurance. For more details, please see our guide on <a href="https://facetofacegames-prs0o3tgoyr.gorgias.help/en-US/i-received-warped-cards-or-defective-product-3214565">Manufacturing Defects</a> &amp;&#xA0;<a href="https://facetofacegames-prs0o3tgoyr.gorgias.help/en-US/how-does-shipping-insurance-work-3214654">Shipping Insurance</a>.</blockquote>

If your order arrives damaged, please take clear photos immediately. Open a support ticket with the images so we can begin a claim. We recommend expedited or insured shipping for valuable orders. Manufacturing defects are not covered by courier insur

My order arrived damaged — What should I do?

Online Store Support & FAQs

Order Issues & Resolutions

Do booster box pre-orders include a Buy-a-Box promo?

Can I use store credit to pre-order sealed products?

Can I modify my order before it ships?

Can I combine multiple orders into one shipment?

Do you ship internationally?

How can I cancel my order?

What if an item is out of stock?

Can I reserve cards and pay later?

Can I ship non-preorder items separately?

Can I get a refund if card prices drop after I order?

Is website inventory the same as in-store inventory?

What is a scanned card?

Buying Cards & Products Online

Can I negotiate the buylist offer?

Do you buy BGS or PSA graded cards?

Do you buy non-English cards?

How long do I have to ship my cards after accepting the offer?

How should I ship my cards safely?

I disagree with my card grading — What can I do?

My card was “pack fresh” — Why isn’t it graded near mint?

Some cards are missing from my grading confirmation email — what should I do?

When will my buylist order be processed?

When will I receive payment for my buylist order?

Will I be contacted with my grading results?

How do I sell cards to Face to Face Games?

One of my cards was marked as counterfeit — Can I get it back?

Do you buy large amounts of bulk?

How to Sell Cards

I received cards in worse condition than expected

I received warped cards or defective product

I’m missing items from my order — What should I do?

My order is late

My order is lost — What should I do?

How does shipping insurance work?

Will I receive a tracking number?

Where can I track my package?

When will my order ship?

My tracking number isn’t working

How much will I be charged for shipping?

Shipping & Delivery Information

Why can’t I purchase more than 250 items?

Why do I see multiple charges on my credit card?

Why can’t I select first class shipping at checkout?

My payment keeps getting declined — What should I do?

Can I reset my password?

Website & Technical Support

Is the WPN partner program similar to the old PPTQ/RPTQ system?

How can I help organize a qualifier in my region?

What are the rules for a qualifier event?

If I’m already qualified, why play more qualifiers?

If I win a qualifier, can I still play in other qualifiers at the F2F Tour?

What is a qualifier?

WPN Player Resources

What Is the WPN partner program?

How Do I Join the WPN partner program? What are the requirements?

What is included in a WPN kit?

What format can I run my qualifiers in?

WPN Partner Store Resources

WPN Partner Program Support

Can I sell my cards at events?

What Is a Tour Stop?

What Is a Tour Weekend?

What Is the Premier Play system?

Where can I find a list of all events?

Do I need a decklist for events?

Will there be artists and creators at the event?

Can I pick up an online order at an event?

Can I use store credit to pay for event entry?

Do event buy prices match the online buylist?

Do I need to fill out an online buylist before selling at an event?

Can I book an appointment to sell a large collection?

Can I leave my buy order at the event booth to be processed later?

I can’t attend an event I paid for — Can I get a refund?

I purchased a ticket for the wrong event — Can I exchange it?

How do I apply to join the event staff?

How do I become a Magic: The Gathering judge?

Can I trade with other players at the F2F Tour?

Tour Stops & Tour Weekends

Do I need a decklist for the event?

How do I apply to be a tournament official at an event?

I can't attend an event I paid for — Can I get a refund?

Can I use store credit to pay for event entries?

Can I pick up an online order at an in-store event?

Can I use proxies in your events?

In-Store Events

Events & Organized Play Support

Is the website inventory the same as the retail store inventory?

Can I use my retail store credit online?

How do I order cards online for in-store pickup?

When can I pick up my online order?

In-Store Transactions & Policies

Business Hours

Can we play with friends at the store?

Can I reserve a table for free play?

Do you offer demo games?

Store Information & FAQs

Retail Store Locations Support

My order arrived damaged — What should I do?Updated 7 hours ago