Have an issue you can't find the answer for? Get in touch with us directly. Please include your order number in the message if relevant.

Prefer to speak to someone? Our phones are open from Monday - Friday 09:00 AM - 05:00 PM EST

Face to Face Games

We&#x2019;re very sorry for the inconvenience!Please open a support ticket so we can investigate and resolve the issue as soon as possible.If we cannot locate a replacement, we will issue a full refund for the missing item(s).

We’re very sorry for the inconvenience!. Please open a support ticket so we can investigate and resolve the issue as soon as possible. If we cannot locate a replacement, we will issue a full refund for the missing item(s).

I’m missing items from my order — What should I do?

Online Store Support & FAQs

Order Issues & Resolutions

Can I use store credit to pre-order sealed products?

Can I modify my order before it ships?

Can I combine multiple orders into one shipment?

How can I cancel my order?

Can I reserve cards and pay later?

Is website inventory the same as in-store inventory?

What is a scanned card?

Buying Cards & Products Online

Can I negotiate the buylist offer?

Do you buy BGS or PSA graded cards?

Do you buy non-English cards?

How long do I have to ship my cards after accepting the offer?

How should I ship my cards safely?

I disagree with my card grading — What can I do?

My card was “pack fresh” — Why isn’t it graded near mint?

Some cards are missing from my grading confirmation email — what should I do?

When will my buylist order be processed?

When will I receive payment for my buylist order?

Will I be contacted with my grading results?

How do I sell cards to Face to Face Games?

One of my cards was marked as counterfeit — Can I get it back?

Do you buy large amounts of bulk?

How to Sell Cards

I received cards in worse condition than expected

I received warped cards or defective product

How does shipping insurance work?

Will I receive a tracking number?

When will my order ship?

How much will I be charged for shipping?

Shipping & Delivery Information

Why can’t I purchase more than 250 items?

Why do I see multiple charges on my credit card?

Why can’t I select first class shipping at checkout?

My payment keeps getting declined — What should I do?

Website & Technical Support

Is the WPN partner program similar to the old PPTQ/RPTQ system?

How can I help organize a qualifier in my region?

What are the rules for a qualifier event?

If I’m already qualified, why play more qualifiers?

If I win a qualifier, can I still play in other qualifiers at the F2F Tour?

What is a qualifier?

WPN Player Resources

What Is the WPN partner program?

How Do I Join the WPN partner program? What are the requirements?

What is included in a WPN kit?

What format can I run my qualifiers in?

WPN Partner Store Resources

WPN Partner Program Support

Can I sell my cards at events?

What Is a Tour Stop?

What Is a Tour Weekend?

What Is the Premier Play system?

Where can I find a list of all events?

Do I need a decklist for events?

Will there be artists and creators at the event?

Can I pick up an online order at an event?

Can I use store credit to pay for event entry?

Do event buy prices match the online buylist?

Do I need to fill out an online buylist before selling at an event?

Can I book an appointment to sell a large collection?

Can I leave my buy order at the event booth to be processed later?

I can’t attend an event I paid for — Can I get a refund?

I purchased a ticket for the wrong event — Can I exchange it?

How do I apply to join the event staff?

How do I become a Magic: The Gathering judge?

Can I trade with other players at the F2F Tour?

Tour Stops & Tour Weekends

Do I need a decklist for the event?

How do I apply to be a tournament official at an event?

I can't attend an event I paid for — Can I get a refund?

Can I use store credit to pay for event entries?

Can I pick up an online order at an in-store event?

Can I use proxies in your events?

In-Store Events

Events & Organized Play Support

Is the website inventory the same as the retail store inventory?

Can I use my retail store credit online?

How do I order cards online for in-store pickup?

When can I pick up my online order?

In-Store Transactions & Policies

Business Hours

Can we play with friends at the store?

Can I reserve a table for free play?

Do you offer demo games?

Store Information & FAQs

Retail Store Locations Support

I’m missing items from my order — What should I do?Updated 8 days ago