Buying Cards & Products Online
How to buy cards, sealed products, and accessories from the Face to Face Games online store, including payment methods and ordering tips.
Do booster box pre-orders include a Buy-a-Box promo?
Buy-a-Box promos are only offered with in-store pre-orders or online orders set for in-store pickup, while supplies last. We may limit promo quantities to one per customer if inventory is low to ensure fair distribution.
Can I use store credit to pre-order sealed products?
No, Store Credit cannot be used on pre-orders for sealed products. Once a product has officially released and is available for regular sale, Store Credit can be used to purchase sealed products both in-store and online.
Can I modify my order before it ships?
Yes, you can request order changes as long as your order is still marked as “Awaiting Fulfilment” and has not been packed. Allowed Order Modifications. You may request the following changes:. To request a modification, please open a support ticket an
Can I combine multiple orders into one shipment?
To ensure fast order processing, we cannot guarantee the combination of multiple orders into a single shipment. If your orders are successfully combined during fulfillment, we will refund any extra shipping fees paid. To request a review, please open
Do you ship internationally?
We ship singles internationally and sealed products within Canada only. If you experience any issues placing an international order, please contact our Customer Service team for assistance and we’ll be happy to help.
How can I cancel my order?
You may request an order cancellation as long as it has not yet been processed. To cancel, please open a support ticket with your order number and our team will assist you. If your order has already been shipped, you may return the unopened package w
What if an item is out of stock?
Because our inventory relies on customers selling cards to us, we cannot guarantee when specific items will be restocked. We are working on an updated wishlist feature which should notify you when a product you want is available again.
Can I reserve cards and pay later?
We do not offer item reservations or holds for later payment. If you would like to secure an item, we recommend placing your order online and selecting the most convenient pickup option at checkout if you prefer to collect in store.
Can I ship non-preorder items separately?
We do not normally split orders which contain pre-order items. However, in some situations we are able to accommodate this (such as with many in-store pickup orders) - if you would like to see if this is an option for you please reach out to our supp
Can I get a refund if card prices drop after I order?
The trading card market moves quickly and prices change often. Because of this, we do not offer refunds for price changes once an order has been processed. However, we want customers to feel confident when buying from us, so the following exceptions
Is website inventory the same as in-store inventory?
No, our online inventory reflects warehouse stock only, and may differ from what is available at retail store locations. However, you can:. If you're looking for a specific card in a retail store, we recommend contacting your local Face to Face Games
What is a scanned card?
A scanned card is a premium or higher-value single listed with its own individual image, so you know exactly which copy you are purchasing. Because high-end cards can vary in condition and value, we:. A default buy price may appear for the card, but