Shipping & Delivery Information
Shipping options, delivery tracking, timelines, and policies for Face to Face Games online orders, including Canada and international shipping.
My order is late
During peak seasons (e.g., holidays) or unusual circumstances (e.g., pandemics, postal disruptions), delivery times may take longer than expected. If your package has passed the estimated delivery window, please allow an additional 12 business days b
My order is lost — What should I do?
If your package appears lost, we will first open an investigation with the shipper. If the package is officially declared lost and you purchased shipping insurance, you will receive a full reimbursement. If the package was shipped without insurance,
How does shipping insurance work?
Shipping insurance is included with Expedited and Priority shipping methods. It protects your order in eligible situations while in transit. What’s Covered. Order Lost in Transit. If you believe your package is lost:. Refunds cannot be issued before
Will I receive a tracking number?
Yes, if you selected a tracked shipping method, you will receive a tracking number once your order ships. Please allow up to 24 hours for tracking to activate.
Where can I track my package?
You can view your tracking information here, it may prompt a login. If you need any assistance please open a support ticket.
When will my order ship?
Orders are generally processed and shipped within 3 business days. Processing times may be slightly longer during high-volume periods, such as Black Friday or major release weekends.
My tracking number isn’t working
Tracking information becomes active after the courier scans the package.Please allow up to 24 hours for tracking to update.
How much will I be charged for shipping?
Shipping costs for Expedited orders are calculated at checkout and depend on factors such as:. We also offer free Expedited shipping within Canada on orders of $200 or more (before tax).