In-Store Transactions & Policies
Information on in-store purchases, returns, exchanges, and transaction policies at Face to Face Games retail locations.
Is the website inventory the same as the retail store inventory?
No. The inventory on our website reflects warehouse stock only for online orders. Retail store inventory may differ and includes products that may not be available online. You can place an online order for free in-store pickup by selecting your prefe
Can I use my retail store credit online?
Yes, store credit can be used:
How do I order cards online for in-store pickup?
At checkout, select Store Pickup and choose your preferred retail location. Your order will be sent to that store for pickup once processed.
When can I pick up my online order?
Processing times for pickup orders:. Montreal (Verdun Store). Pickup available the next business day after 5:00 PM.(Weekends excluded—warehouse closed)If your order isn’t ready at that time, please open a support ticket. Toronto Store. Orders are pro