# f4b0de-3

> Public Help Center articles for f4b0de-3.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [We are moving temporarily](https://support.facetofacegames.com/en-US/we-are-moving-temporarily-7570576.md): Our Verdun store will be temporarily closed for renovations so we can serve you even better. In the meantime, we've set up shop at 1501 Rue Barré, Suite 201, Montréal, QC H3J 1S9. Everything you count on is still here — same services, same standard o
- [Events & tournaments are still running](https://support.facetofacegames.com/en-US/events-and-tournaments-are-still-running-7570582.md): All our regular events and tournaments continue as usual at 1501 Barré — nothing changes but the address. Don't miss The Hobbit Prerelease, happening at our temporary location. Check our events schedule for dates and to register.
- [Online orders, in-store pickup & selling your cards](https://support.facetofacegames.com/en-US/online-orders-in-store-pickup-and-selling-your-cards-7570583.md): Online orders & in-store pickup: Order online as always. In-store pickups are now handled at 1501 rue Barré. Selling your cards: Our buylist and sell-your-cards service continues at 1501 rue Barré with no changes to how it works.
- [Both Wellington and Barré Locations Closed 3 August](https://support.facetofacegames.com/en-US/both-wellington-and-barre-locations-closed-3-august-7626787.md): Both our Wellington and Guy locations will be closed on Sunday, August 2, as we prepare for the move. We'll reopen at our temporary location — 1501 rue Barré, Suite 201 — on Tuesday, August 4. Thanks for your patience!
- [Do booster box pre-orders include a Buy-a-Box promo?](https://support.facetofacegames.com/en-US/do-booster-box-pre-orders-include-a-buy-a-box-promo-3214351.md): Buy-a-Box promos are only offered with in-store pre-orders or online orders set for in-store pickup, while supplies last. We may limit promo quantities to one per customer if inventory is low to ensure fair distribution.
- [Can I use store credit to pre-order sealed products?](https://support.facetofacegames.com/en-US/can-i-use-store-credit-to-pre-order-sealed-products-3214353.md): No, Store Credit cannot be used on pre-orders for sealed products. Once a product has officially released and is available for regular sale, Store Credit can be used to purchase sealed products both in-store and online.
- [Can I modify my order before it ships?](https://support.facetofacegames.com/en-US/can-i-modify-my-order-before-it-ships-3214356.md): Yes, you can request order changes as long as your order is still marked as “Awaiting Fulfilment” and has not been packed. Allowed Order Modifications. You may request the following changes:. To request a modification, please open a support ticket an
- [Can I combine multiple orders into one shipment?](https://support.facetofacegames.com/en-US/can-i-combine-multiple-orders-into-one-shipment-3214359.md): To ensure fast order processing, we cannot guarantee the combination of multiple orders into a single shipment. If your orders are successfully combined during fulfillment, we will refund any extra shipping fees paid. To request a review, please open
- [Do you ship internationally?](https://support.facetofacegames.com/en-US/do-you-ship-internationally-3214374.md): We ship singles internationally and sealed products within Canada only. If you experience any issues placing an international order, please contact our Customer Service team for assistance and we’ll be happy to help.
- [How can I cancel my order?](https://support.facetofacegames.com/en-US/how-can-i-cancel-my-order-3214386.md): You may request an order cancellation as long as it has not yet been processed. To cancel, please open a support ticket with your order number and our team will assist you. If your order has already been shipped, you may return the unopened package w
- [What if an item is out of stock?](https://support.facetofacegames.com/en-US/what-if-an-item-is-out-of-stock-3214399.md): Because our inventory relies on customers selling cards to us, we cannot guarantee when specific items will be restocked. We are working on an updated wishlist feature which should notify you when a product you want is available again.
- [Can I reserve cards and pay later?](https://support.facetofacegames.com/en-US/can-i-reserve-cards-and-pay-later-3214400.md): We do not offer item reservations or holds for later payment. If you would like to secure an item, we recommend placing your order online and selecting the most convenient pickup option at checkout if you prefer to collect in store.
- [Can I ship non-preorder items separately?](https://support.facetofacegames.com/en-US/can-i-ship-non-preorder-items-separately-3214401.md): We do not normally split orders which contain pre-order items. However, in some situations we are able to accommodate this (such as with many in-store pickup orders) - if you would like to see if this is an option for you please reach out to our supp
- [Can I get a refund if card prices drop after I order?](https://support.facetofacegames.com/en-US/can-i-get-a-refund-if-card-prices-drop-after-i-order-3214403.md): The trading card market moves quickly and prices change often. Because of this, we do not offer refunds for price changes once an order has been processed. However, we want customers to feel confident when buying from us, so the following exceptions
- [Is website inventory the same as in-store inventory?](https://support.facetofacegames.com/en-US/is-website-inventory-the-same-as-in-store-inventory-3214407.md): No, our online inventory reflects warehouse stock only, and may differ from what is available at retail store locations. However, you can:. If you're looking for a specific card in a retail store, we recommend contacting your local Face to Face Games
- [What is a scanned card?](https://support.facetofacegames.com/en-US/what-is-a-scanned-card-3214408.md): A scanned card is a premium or higher-value single listed with its own individual image, so you know exactly which copy you are purchasing. Because high-end cards can vary in condition and value, we:. A default buy price may appear for the card, but
- [Can I negotiate the buylist offer?](https://support.facetofacegames.com/en-US/can-i-negotiate-the-buylist-offer-3214409.md): Face to Face Games updates buylist pricing based on the current market, so we do not accept price negotiations on buylist offers. If you would like certain items returned, simply reply to your service ticket to request them back.
- [Do you buy BGS or PSA graded cards?](https://support.facetofacegames.com/en-US/do-you-buy-bgs-or-psa-graded-cards-3214410.md): We do purchase professionally graded cards (PSA, BGS, etc.). However, we do not pay a premium for grading. Graded cards are removed from their case and evaluated using our in-house grading standards. If you prefer to keep the card sealed in its grade
- [Do you buy non-English cards?](https://support.facetofacegames.com/en-US/do-you-buy-non-english-cards-3214412.md): We do buy foreign cards; however, due to lower market demand, non-English cards are purchased at a reduced rate compared to English versions. To check your card’s eligibility or estimated value, open a service ticket and our team will review your sub
- [How long do I have to ship my cards after accepting the offer?](https://support.facetofacegames.com/en-US/how-long-do-i-have-to-ship-my-cards-after-accepting-the-offer-3214413.md): Please ship your cards within 5 business days of accepting your buylist offer to lock in the quoted prices. If your package is sent after this timeframe, prices may be subject to change based on current market values.
- [How should I ship my cards safely?](https://support.facetofacegames.com/en-US/how-should-i-ship-my-cards-safely-3214416.md): To help ensure your cards arrive safely and maintain their value, please follow these shipping guidelines:. Preparing Your Package. Shipping Recommendations. We strongly recommend using tracked and insured shipping, as Face to Face Games is not respo
- [I disagree with my card grading — What can I do?](https://support.facetofacegames.com/en-US/i-disagree-with-my-card-grading-%E2%80%94-what-can-i-do-3214429.md): Card grading can be subjective, so we recommend reviewing our Grading Guide to better understand our evaluation standards. If you disagree with the grading, you may request your cards back as long as payment has not yet been issued (typically within
- [My card was “pack fresh” — Why isn’t it graded near mint?](https://support.facetofacegames.com/en-US/my-card-was-%E2%80%9Cpack-fresh%E2%80%9D-%E2%80%94-why-isn%E2%80%99t-it-graded-near-mint-3214525.md): A card being freshly opened from a pack does not guarantee a Near Mint (NM) grade. Manufacturing issues, printing defects, handling during packaging, and surface imperfections can affect condition before the card is even opened. We grade cards based
- [Some cards are missing from my grading confirmation email — what should I do?](https://support.facetofacegames.com/en-US/some-cards-are-missing-from-my-grading-confirmation-email-%E2%80%94-what-should-i-do-3214534.md): First, check the comments section of your buylist order. When cards arrive with significant damage (worse than Moderately Played), we:. If you still can’t locate the missing items, it may be a system or save error. Please reply to your service ticket
- [When will my buylist order be processed?](https://support.facetofacegames.com/en-US/when-will-my-buylist-order-be-processed-3214536.md): Buylist orders are typically processed within 10 business days after we receive your package. Please note that processing may take longer during high-volume periods. To avoid delays, ensure the following before shipping your order:. Missing informati
- [When will I receive payment for my buylist order?](https://support.facetofacegames.com/en-US/when-will-i-receive-payment-for-my-buylist-order-3214538.md): Payments are normally issued within 48 business hours after you approve your final offer. If we do not receive a reply within that timeframe, the offer will be considered approved automatically, and we will proceed with payment.
- [Will I be contacted with my grading results?](https://support.facetofacegames.com/en-US/will-i-be-contacted-with-my-grading-results-3214541.md): Once your order has been graded, you will receive an email with:. If we do not hear from you within 48 hours of receiving your grading email, we will consider the offer approved and queue your payment. To request returns or decline the offer, simply
- [How do I sell cards to Face to Face Games?](https://support.facetofacegames.com/en-US/how-do-i-sell-cards-to-face-to-face-games-3214559.md): You can find full instructions on how to sell your cards on our Buylist page. If you still have questions after reviewing it, feel free to open a support ticket and our team will be happy to guide you through the process.
- [One of my cards was marked as counterfeit — Can I get it back?](https://support.facetofacegames.com/en-US/one-of-my-cards-was-marked-as-counterfeit-%E2%80%94-can-i-get-it-back-3214560.md): We test all incoming cards using industry-standard authentication methods to prevent counterfeit cards from entering the community. As per Wizards of the Coast policy on counterfeits (5.K) and our company standards:. Face to Face Games reserves the r
- [Do you buy large amounts of bulk?](https://support.facetofacegames.com/en-US/do-you-buy-large-amounts-of-bulk-3215066.md): At events, we currently only purchase bulk Rares, Mythics, and Foils. Bulk commons / uncommons are not accepted at this time.
- [I received cards in worse condition than expected](https://support.facetofacegames.com/en-US/i-received-cards-in-worse-condition-than-expected-3214563.md): If the cards you received are in a worse condition than listed, please open a support ticket and include clear photos showing the issue so we can assist you. For details on how we evaluate card quality, please see our Card Grading Guide.
- [I received warped cards or defective product](https://support.facetofacegames.com/en-US/i-received-warped-cards-or-defective-product-3214565.md): Humidity during shipping may cause slight curling, especially with foil cards; this usually improves after a few days. If the warping is severe or does not improve, please open a support ticket and we will be happy to help. Foil Curving in Supplement
- [My order arrived damaged — What should I do?](https://support.facetofacegames.com/en-US/my-order-arrived-damaged-%E2%80%94-what-should-i-do-3214648.md): If your order arrives damaged, please take clear photos immediately. Open a support ticket with the images so we can begin a claim. We recommend expedited or insured shipping for valuable orders. Manufacturing defects are not covered by courier insur
- [I’m missing items from my order — What should I do?](https://support.facetofacegames.com/en-US/i%E2%80%99m-missing-items-from-my-order-%E2%80%94-what-should-i-do-3214650.md): We’re very sorry for the inconvenience!. Please open a support ticket so we can investigate and resolve the issue as soon as possible. If we cannot locate a replacement, we will issue a full refund for the missing item(s).
- [My order is late](https://support.facetofacegames.com/en-US/my-order-is-late-3214647.md): During peak seasons (e.g., holidays) or unusual circumstances (e.g., pandemics, postal disruptions), delivery times may take longer than expected. If your package has passed the estimated delivery window, please allow an additional 12 business days b
- [My order is lost — What should I do?](https://support.facetofacegames.com/en-US/my-order-is-lost-%E2%80%94-what-should-i-do-3214566.md): If your package appears lost, we will first open an investigation with the shipper. If the package is officially declared lost and you purchased shipping insurance, you will receive a full reimbursement. If the package was shipped without insurance,
- [How does shipping insurance work?](https://support.facetofacegames.com/en-US/how-does-shipping-insurance-work-3214654.md): Shipping insurance is included with Expedited and Priority shipping methods. It protects your order in eligible situations while in transit. What’s Covered. Order Lost in Transit. If you believe your package is lost:. Refunds cannot be issued before
- [Will I receive a tracking number?](https://support.facetofacegames.com/en-US/will-i-receive-a-tracking-number-3214655.md): Yes, if you selected a tracked shipping method, you will receive a tracking number once your order ships. Please allow up to 24 hours for tracking to activate.
- [Where can I track my package?](https://support.facetofacegames.com/en-US/where-can-i-track-my-package-3214656.md): You can view your tracking information here, it may prompt a login. If you need any assistance please open a support ticket.
- [When will my order ship?](https://support.facetofacegames.com/en-US/when-will-my-order-ship-3214658.md): Orders are generally processed and shipped within 3 business days. Processing times may be slightly longer during high-volume periods, such as Black Friday or major release weekends.
- [My tracking number isn’t working](https://support.facetofacegames.com/en-US/my-tracking-number-isn%E2%80%99t-working-3214660.md): Tracking information becomes active after the courier scans the package.Please allow up to 24 hours for tracking to update.
- [How much will I be charged for shipping?](https://support.facetofacegames.com/en-US/how-much-will-i-be-charged-for-shipping-3214661.md): Shipping costs for Expedited orders are calculated at checkout and depend on factors such as:. We also offer free Expedited shipping within Canada on orders of $200 or more (before tax).
- [Why can’t I purchase more than 250 items?](https://support.facetofacegames.com/en-US/why-can%E2%80%99t-i-purchase-more-than-250-items-3214663.md): To ensure a smooth shopping and checkout experience, orders are limited to 250 line items (250 different products) per order. If you’d like to purchase more than 250 items:. Large carts may also slow down device performance. If you experience issues
- [Why do I see multiple charges on my credit card?](https://support.facetofacegames.com/en-US/why-do-i-see-multiple-charges-on-my-credit-card-3214674.md): This is typically caused by pre-authorization holds. These are temporary and will clear automatically, usually within 24 hours. Some banks may take up to 5 business days to release them. If the charge remains pending after that period, please open a
- [Why can’t I select first class shipping at checkout?](https://support.facetofacegames.com/en-US/why-can%E2%80%99t-i-select-first-class-shipping-at-checkout-3214685.md): First Class shipping is available for TCG singles only. Orders that include sealed products (e.g., sleeves, deck boxes, boosters, accessories) must be shipped using an Expedited method. Unsupported options will appear greyed out. If your cart does no
- [My payment keeps getting declined — What should I do?](https://support.facetofacegames.com/en-US/my-payment-keeps-getting-declined-%E2%80%94-what-should-i-do-3214687.md): Most payment declines occur when the billing address does not match the address registered to your credit card. Before retrying your payment:. For address issues, please contact your card issuer. Other Common Reasons for Declined Payments. Disable VP
- [Can I reset my password?](https://support.facetofacegames.com/en-US/can-i-reset-my-password-3804346.md): You don’t need to update or reset a password. When you sign in, we send you a one-time password (OTP) each time you log in:. Simply enter the code to access your account. Each code is temporary and expires shortly after it’s sent. Having trouble logg
- [Is the WPN partner program similar to the old PPTQ/RPTQ system?](https://support.facetofacegames.com/en-US/is-the-wpn-partner-program-similar-to-the-old-pptqrptq-system-3214690.md): The WPN Partner Program is the evolution of the former PPTQ and RPTQ systems. Like the previous structure, Regional Championships (RCs) are Canada’s gateway to the Pro Tour—but today’s system offers much more, including:
- [How can I help organize a qualifier in my region?](https://support.facetofacegames.com/en-US/how-can-i-help-organize-a-qualifier-in-my-region-3214717.md): Qualifiers can only be hosted at F2F Tour Stops or by stores participating in the WPN Partner Program. To bring a Qualifier to your community, you can:
- [What are the rules for a qualifier event?](https://support.facetofacegames.com/en-US/what-are-the-rules-for-a-qualifier-event-3214745.md): Qualifier events follow Competitive Rules Enforcement Level (REL). This means tournaments are run with heightened rules oversight to ensure fair play and integrity which is ideal for competitive Magic: The Gathering environments.
- [If I’m already qualified, why play more qualifiers?](https://support.facetofacegames.com/en-US/if-i%E2%80%99m-already-qualified-why-play-more-qualifiers-3214746.md): Even if you already earned your Regional Championship invitation, there are great reasons to keep playing:
- [If I win a qualifier, can I still play in other qualifiers at the F2F Tour?](https://support.facetofacegames.com/en-US/if-i-win-a-qualifier-can-i-still-play-in-other-qualifiers-at-the-f2f-tour-3214749.md): Yes! You can continue to participate in any Qualifier, including those at F2F Tour Stops and Tour Weekends. You won’t earn a second Regional Championship invite, but you can still win promos, Prize Tix, and additional prizes.
- [What is a qualifier?](https://support.facetofacegames.com/en-US/what-is-a-qualifier-3214751.md): Qualifiers are competitive Magic: The Gathering tournaments hosted by WPN Partner stores at Tour Stops and Tour Weekends across Canada. They are the exclusive path to qualify for Canada’s Regional Championship, which feeds into:. It’s your ticket to
- [What Is the WPN partner program?](https://support.facetofacegames.com/en-US/what-is-the-wpn-partner-program-3214962.md): The WPN Partner Program connects Local Game Stores across Canada with Face to Face Games to participate in Canada’s Premier Play system, including the ability to host Regional Championship Qualifiers (RCQs) and other competitive Magic events. But the
- [How Do I Join the WPN partner program? What are the requirements?](https://support.facetofacegames.com/en-US/how-do-i-join-the-wpn-partner-program-what-are-the-requirements-3214982.md): To join the WPN Partner Program, your store must:. If you meet these requirements, you can apply to receive either a Base Kit or Plus Kit to begin hosting Qualifiers and participating in Canada’s Premier Play system.
- [What is included in a WPN kit?](https://support.facetofacegames.com/en-US/what-is-included-in-a-wpn-kit-3214983.md): The WPN Partner Program is built on collaboration with local stores to grow Magic communities across Canada. WPN Partner stores receive access to:
- [What format can I run my qualifiers in?](https://support.facetofacegames.com/en-US/what-format-can-i-run-my-qualifiers-in-3214984.md): Regional Championship Qualifiers (RCQs) must follow the format that aligns with the Regional Championship they award invitations to. Qualifiers may be run as:. Example. If your Qualifier awards invitations to a Pioneer Regional Championship, your eve
- [Can I sell my cards at events?](https://support.facetofacegames.com/en-US/can-i-sell-my-cards-at-events-3676129.md): You certainly can!. You can get to FAQs related to selling cards by clicking here.
- [What Is a Tour Stop?](https://support.facetofacegames.com/en-US/what-is-a-tour-stop-3215034.md): A Tour Stop is a one-day Magic: The Gathering event hosted in cities across Canada, bringing players together to play, trade, and celebrate the game. Tour Stops Feature:. For more details about Tour Stops, click here.
- [What Is a Tour Weekend?](https://support.facetofacegames.com/en-US/what-is-a-tour-weekend-3215036.md): A Tour Weekend is a full three-day Magic: The Gathering celebration held in major Canadian cities, offering an expanded slate of events, prizes, and competitive opportunities. Tour Weekends Feature:. For more information about Tour Weekends, click he
- [What Is the Premier Play system?](https://support.facetofacegames.com/en-US/what-is-the-premier-play-system-3215037.md): The Premier Play system is Wizards of the Coast’s official competitive Magic: The Gathering structure that gives players a path to the Pro Tour and ultimately the World Championship. Face to Face Games is proud to partner with Wizards of the Coast as
- [Where can I find a list of all events?](https://support.facetofacegames.com/en-US/where-can-i-find-a-list-of-all-events-3215038.md): You can find all upcoming Tour Stops and Tour Weekends listed on the F2F Tour website. Events offer something for every type of Magic player from top-level competitive play to casual Drafts and Commander fun.
- [Do I need a decklist for events?](https://support.facetofacegames.com/en-US/do-i-need-a-decklist-for-events-3215052.md): Decklists are required for all events run at Competitive Rules Enforcement Level (REL). Because Regional Championship Qualifiers (RCQs) are run at Competitive REL, decklists are mandatory for those events. If you’re unsure, we recommend preparing a d
- [Will there be artists and creators at the event?](https://support.facetofacegames.com/en-US/will-there-be-artists-and-creators-at-the-event-3215053.md): Yes! Tour Weekends often feature guest artists, animators, and content creators on site for signings, merch, and meet-and-greet opportunities. Guest lists vary per event so check the event page for the Tour Weekend you’re interested in for specific g
- [Can I pick up an online order at an event?](https://support.facetofacegames.com/en-US/can-i-pick-up-an-online-order-at-an-event-3215055.md): Yes! When checking out online, select the Event Pickup option for the Tour Stop or Tour Weekend you’ll be attending.
- [Can I use store credit to pay for event entry?](https://support.facetofacegames.com/en-US/can-i-use-store-credit-to-pay-for-event-entry-3215056.md): No, store credit cannot be used for event entry fees. Store credit can still be used to purchase items:
- [Do event buy prices match the online buylist?](https://support.facetofacegames.com/en-US/do-event-buy-prices-match-the-online-buylist-3215058.md): We aim to honour our posted buylist and hotlist prices at events. However, prices may be adjusted at any time due to market fluctuations or quantity limits.
- [Do I need to fill out an online buylist before selling at an event?](https://support.facetofacegames.com/en-US/do-i-need-to-fill-out-an-online-buylist-before-selling-at-an-event-3215060.md): No, an online buylist is not required to sell cards at an event and our buying team can assist you on site. However, submitting a buylist in advance will speed up the process significantly.You can complete one online and skip the shipping step if you
- [Can I book an appointment to sell a large collection?](https://support.facetofacegames.com/en-US/can-i-book-an-appointment-to-sell-a-large-collection-3215061.md): Yes. If you have a large collection (2,000+ cards) and would like to book a selling appointment for a Tour Stop or Tour Weekend, please open a support ticket with:. We will follow up with instructions to help ensure a smooth and efficient transaction
- [Can I leave my buy order at the event booth to be processed later?](https://support.facetofacegames.com/en-US/can-i-leave-my-buy-order-at-the-event-booth-to-be-processed-later-3215065.md): Due to event logistics, we cannot hold buy orders for same-day processing at the venue. We aim to process submissions as quickly as possible on site. If you prefer, you may drop off your order at the booth and we will process it later at our warehous
- [I can’t attend an event I paid for — Can I get a refund?](https://support.facetofacegames.com/en-US/i-can%E2%80%99t-attend-an-event-i-paid-for-%E2%80%94-can-i-get-a-refund-3215077.md): Yes. If you can no longer attend, open a support ticket before the event begins and we will assist you with a refund. Please note that tickets cannot be transferred to a different event; you will need to purchase a new ticket for the one you wish to
- [I purchased a ticket for the wrong event — Can I exchange it?](https://support.facetofacegames.com/en-US/i-purchased-a-ticket-for-the-wrong-event-%E2%80%94-can-i-exchange-it-3215078.md): Tickets cannot be directly exchanged for another event, but you may request a refund through a support ticket and then purchase the correct ticket. Event staff on-site can also assist you if needed.
- [How do I apply to join the event staff?](https://support.facetofacegames.com/en-US/how-do-i-apply-to-join-the-event-staff-3215080.md): We’re always happy to welcome passionate individuals who want to be part of our events!. You can apply for retail staff, buyer, or judge positions here:https://f2ftour.com/work-for-us/
- [How do I become a Magic: The Gathering judge?](https://support.facetofacegames.com/en-US/how-do-i-become-a-magic-the-gathering-judge-3215081.md): We’re thrilled you’re interested in judging!. While Face to Face Games does not run judge training, there are excellent resources available through JudgeApps to begin your certification journey. We also recommend connecting with your local game store
- [Can I trade with other players at the F2F Tour?](https://support.facetofacegames.com/en-US/can-i-trade-with-other-players-at-the-f2f-tour-3215084.md): Yes, player-to-player trading is welcome, but must follow these rules to ensure a fair and enjoyable experience:. Thank you for helping us keep the environment friendly and fair for everyone!
- [Do I need a decklist for the event?](https://support.facetofacegames.com/en-US/do-i-need-a-decklist-for-the-event-3215086.md): Decklists are required for all events run at Competitive Rules Enforcement Level (REL). Decklists are not required for regular/casual events. If your event requires a decklist, you can pick up a form on-site at the store before the event begins.
- [How do I apply to be a tournament official at an event?](https://support.facetofacegames.com/en-US/how-do-i-apply-to-be-a-tournament-official-at-an-event-3215088.md): We’re always excited to welcome passionate people who want to get involved in event operations. Currently, we are hiring Magic: The Gathering event staff only, which requires passing the Judge Exam. All MTG event staffing applications and information
- [I can't attend an event I paid for — Can I get a refund?](https://support.facetofacegames.com/en-US/i-cant-attend-an-event-i-paid-for-%E2%80%94-can-i-get-a-refund-3215089.md): Yes. If you can no longer attend, please open a support ticket before the event begins and we will assist you with a refund. Tickets cannot be transferred to a different event so you will need to purchase a ticket for the correct one.
- [Can I use store credit to pay for event entries?](https://support.facetofacegames.com/en-US/can-i-use-store-credit-to-pay-for-event-entries-3215091.md): No, store credit cannot be used for event entry fees. However, store credit can be used to purchase items online or in-store.
- [Can I pick up an online order at an in-store event?](https://support.facetofacegames.com/en-US/can-i-pick-up-an-online-order-at-an-in-store-event-3215092.md): Yes! You can pick up online orders at eligible in-store events. When placing your order, select the correct Store Pickup location at checkout. Please keep in mind the following processing timelines:
- [Can I use proxies in your events?](https://support.facetofacegames.com/en-US/can-i-use-proxies-in-your-events-3215093.md): No. Proxies are not permitted in official in-store events.
- [Is the website inventory the same as the retail store inventory?](https://support.facetofacegames.com/en-US/is-the-website-inventory-the-same-as-the-retail-store-inventory-3215115.md): No. The inventory on our website reflects warehouse stock only for online orders. Retail store inventory may differ and includes products that may not be available online. You can place an online order for free in-store pickup by selecting your prefe
- [Can I use my retail store credit online?](https://support.facetofacegames.com/en-US/can-i-use-my-retail-store-credit-online-3215260.md): Yes, store credit can be used:
- [How do I order cards online for in-store pickup?](https://support.facetofacegames.com/en-US/how-do-i-order-cards-online-for-in-store-pickup-3215261.md): At checkout, select Store Pickup and choose your preferred retail location. Your order will be sent to that store for pickup once processed.
- [When can I pick up my online order?](https://support.facetofacegames.com/en-US/when-can-i-pick-up-my-online-order-3215262.md): Processing times for pickup orders:. Montreal (Verdun Store). Pickup available the next business day after 5:00 PM.(Weekends excluded—warehouse closed)If your order isn’t ready at that time, please open a support ticket. Toronto Store. Orders are pro
- [Business Hours](https://support.facetofacegames.com/en-US/business-hours-3215264.md): Hours: Monday–Friday: 9:00 AM – 5:00 PMEmail: support@facetofacegames.comLocal: (514) 769-7007 ext. 3Toll-Free: (866) 235-7002 ext. 3. Closed on June 24 and July 1. Address:4425 rue WellingtonVerdun, Quebec, CanadaH4G 1W6. From August 4 for we'll be
- [Can we play with friends at the store?](https://support.facetofacegames.com/en-US/can-we-play-with-friends-at-the-store-3215289.md): Yes! We welcome players for casual play at both of our retail locations. We also run scheduled in-store events daily, including Magic: The Gathering formats and other TCGs. You can view and sign up for events here:
- [Can I reserve a table for free play?](https://support.facetofacegames.com/en-US/can-i-reserve-a-table-for-free-play-3215316.md): Our play space is free to use and available on a first-come, first-served basis. For groups or special requests for larger gatherings, please contact the store directly:
- [Do you offer demo games?](https://support.facetofacegames.com/en-US/do-you-offer-demo-games-3215317.md): At this time, we do not offer in-store game demos.