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Face to Face Games

<h1 data-start="266" data-end="306" id="isPasted">Face to Face Games &#x2013; Head Office</h1>Hours: Monday&#x2013;Friday: 9:00 AM &#x2013; 5:00 PM Email: <a data-start="365" data-end="392" rel="noopener">support@facetofacegames.com</a> Local: (514) 769-7007 ext. 3 Toll-Free: (866) 235-7002 ext. 3Closed on June 24 and July 1.<hr><h1 data-start="508" data-end="551" id="face-toface-games--montreal-store">Face to&#xA0;Face Games &#x2013; Montreal Store</h1>Address: 4425 rue Wellington Verdun, Quebec, Canada H4G 1W6Hours:<ul data-start="639" data-end="715"><li style="font-size: 16px;">Monday&#x2013;Friday: 2:00 PM &#x2013; 9:00 PM</li><li style="font-size: 16px;">Saturday&#x2013;Sunday: 10:00 AM &#x2013; 5:00 PM</li></ul>Local: (514) 769-7007 ext. 4 Toll-Free: (866) 235-7002 ext. 4<hr><h1 data-start="797" data-end="839" id="face-to-face-games--toronto-store">Face to Face Games &#x2013; Toronto Store</h1>Address: 1398 Danforth Ave. Toronto, Ontario, Canada M4J 1M9Hours:<ul data-start="928" data-end="1006"><li style="font-size: 16px;">Monday&#x2013;Friday: 11:00 AM &#x2013; 10:00 PM</li><li style="font-size: 16px;">Saturday&#x2013;Sunday: 10:00 AM &#x2013; 8:00 PM</li></ul>Toll-Free: (866) 235-7002 ext. 6

Hours: Monday–Friday: 9:00 AM – 5:00 PMEmail: support@facetofacegames.comLocal: (514) 769-7007 ext. 3Toll-Free: (866) 235-7002 ext. 3. Closed on June 24 and July 1. Address:4425 rue WellingtonVerdun, Quebec, CanadaH4G 1W6. Hours:. Monday–Friday: 2:00

Business Hours

Retail Store Locations Support

Store Information & FAQs

Can I use store credit to pre-order sealed products?

Can I modify my order before it ships?

Can I combine multiple orders into one shipment?

How can I cancel my order?

Can I reserve cards and pay later?

Is website inventory the same as in-store inventory?

What is a scanned card?

Buying Cards & Products Online

Can I negotiate the buylist offer?

Do you buy BGS or PSA graded cards?

Do you buy non-English cards?

How long do I have to ship my cards after accepting the offer?

How should I ship my cards safely?

I disagree with my card grading — What can I do?

My card was “pack fresh” — Why isn’t it graded near mint?

Some cards are missing from my grading confirmation email — what should I do?

When will my buylist order be processed?

When will I receive payment for my buylist order?

Will I be contacted with my grading results?

How do I sell cards to Face to Face Games?

One of my cards was marked as counterfeit — Can I get it back?

Do you buy large amounts of bulk?

How to Sell Cards

I received cards in worse condition than expected

I received warped cards or defective product

I’m missing items from my order — What should I do?

Order Issues & Resolutions

How does shipping insurance work?

Will I receive a tracking number?

When will my order ship?

How much will I be charged for shipping?

Shipping & Delivery Information

Why can’t I purchase more than 250 items?

Why do I see multiple charges on my credit card?

Why can’t I select first class shipping at checkout?

My payment keeps getting declined — What should I do?

Website & Technical Support

Online Store Support & FAQs

Is the WPN partner program similar to the old PPTQ/RPTQ system?

How can I help organize a qualifier in my region?

What are the rules for a qualifier event?

If I’m already qualified, why play more qualifiers?

If I win a qualifier, can I still play in other qualifiers at the F2F Tour?

What is a qualifier?

WPN Player Resources

What Is the WPN partner program?

How Do I Join the WPN partner program? What are the requirements?

What is included in a WPN kit?

What format can I run my qualifiers in?

WPN Partner Store Resources

WPN Partner Program Support

Can I sell my cards at events?

What Is a Tour Stop?

What Is a Tour Weekend?

What Is the Premier Play system?

Where can I find a list of all events?

Do I need a decklist for events?

Will there be artists and creators at the event?

Can I pick up an online order at an event?

Can I use store credit to pay for event entry?

Do event buy prices match the online buylist?

Do I need to fill out an online buylist before selling at an event?

Can I book an appointment to sell a large collection?

Can I leave my buy order at the event booth to be processed later?

I can’t attend an event I paid for — Can I get a refund?

I purchased a ticket for the wrong event — Can I exchange it?

How do I apply to join the event staff?

How do I become a Magic: The Gathering judge?

Can I trade with other players at the F2F Tour?

Tour Stops & Tour Weekends

Do I need a decklist for the event?

How do I apply to be a tournament official at an event?

I can't attend an event I paid for — Can I get a refund?

Can I use store credit to pay for event entries?

Can I pick up an online order at an in-store event?

Can I use proxies in your events?

In-Store Events

Events & Organized Play Support

Is the website inventory the same as the retail store inventory?

Can I use my retail store credit online?

How do I order cards online for in-store pickup?

When can I pick up my online order?

In-Store Transactions & Policies

Can we play with friends at the store?

Can I reserve a table for free play?

Do you offer demo games?

Face to Face Games – Head Office

Face to Face Games – Montreal Store

Face to Face Games – Toronto Store

Business HoursUpdated 8 days ago

Face to Face Games – Head Office

Face to Face Games – Montreal Store

Face to Face Games – Toronto Store