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Knowledge base
Online Store
Canada Post Strike
4
What happens to orders currently with Canada Post?
Can I still choose the Letter Mail (First Class) option?
Can I change my shipping method to Store Pickup if my order hasn’t shipped yet?
Can I combine my Letter Mail (First Class) order with a Tracked Shipping order if they haven’t shipped yet?
Buying Cards and Products
14
Does my booster box pre-order contain a Buy-A-Box promo?
Can I Use Store Credit to Pre-Order Sealed Products?
Can I modify my order before it ships?
Can I combine multiple orders under one shipment?
Do you have any Credit Card verification policies?
See all 14 articles
Selling Cards
13
Can I negotiate the offer?
Do you buy BGS or PSA graded cards?
Do you buy foreign cards?
How long do I have to ship the cards?
How should I ship my cards safely?
See all 13 articles
Order Issues
6
I am missing items from my order, what can I do?
My order came damaged, what can I do?
My order is late, what can I do?
What can I do if my order is lost?
I received warped cards / defective product.
See all 6 articles
Shipping Inquiries
6
My tracking is not working?
When will I receive my order?
When will my order ship?
Where can I track my package?
Will I receive a tracking number?
See all 6 articles
Technical Support
6
My payment keeps getting denied.
The First Class shipping method cannot be selected on my order?
My tracking number is not working.
My credit card shows more than one charge.
Why can't I purchase more than 250 items?
See all 6 articles
WPN Partner Program
Players Section
7
What is a Qualifier?
If I win a Qualifier, can I still play in the Qualifiers at the F2F Tour?
I won a Qualifier… Now what?
If I’ve qualified for the Regional Championship already, what are the advantages of playing more Qualifiers?
What are the rules for a Qualifier event?
See all 7 articles
Partners Section
5
What is the WPN Partner Program?
How do I join the partner program? What are the requirements?
What is included in a WPN Kit from the Partner Program?
Is this like the old PPTQ and RPTQ systems?
What format can I run my Qualifiers?
Events
Tour Stops & Tour Weekends
21
What is a Tour Stop?
What is a Tour Weekend?
What is the Premier Play System?
Where can I find a list of all the events?
Do I need a deck list?
See all 21 articles
In-Store Events
7
Can I use proxies in your events?
Can I pick up an online order at the in-store event?
Can I use store credit to pay for event entries?
I cannot attend an event I already paid for. Can I be refunded?
How do I apply as a tournament official at one of your events.
See all 7 articles
Retail Locations
Transactions
5
When can I pick up my order I made online?
How can I order cards online for pickup?
Can I use my retail store credit to purchase online?
Can I sell cards at the store?
Is the inventory on your website reflected in your retail location?
General
5
Business hours
Can we play with friends at the store? Are there events being planned?
Can I reserve a table for free play?
Do you have demo games?
How do you keep the employees and customers safe?
