Order Issues

I am missing items from my order, what can I do?
We apologize profusely for this mistake!  Please open a service ticket and we will take the appropriate measures to ensure proper resolutionIn the event we...
Thu, 16 Apr, 2020 at 12:36 PM
My order came damaged, what can I do?
The first thing to do when receiving a damaged order is to take pictures. Please open a service ticket  with the pictures in order to open a claim. If you ...
Thu, 16 Apr, 2020 at 12:37 PM
My order is late, what can I do?
If your order comes with a tracking number, you will be refunded the shipping fees should it be passed the estimated arrival time. If your order does not c...
Thu, 16 Apr, 2020 at 12:38 PM
What can I do if my order is lost?
Before declaring a package as lost, we will need to open a service ticket with Canada Post. Should it be declared as lost, we will fully compensate you if y...
Wed, 15 Apr, 2020 at 2:31 PM
Can I have the non-preorder items on my order shipped separately?
Unfortunately we are not able to split preorders and the whole order must ship together. You may request a cancellation of the order by opening a service t...
Wed, 15 Apr, 2020 at 2:31 PM
I received curled/warped cards.
Humidity from the shipping process can curl cards slightly but should revert to normal after a few days. This type of curling should be very minimal however...
Mon, 18 May, 2020 at 1:20 PM