Order Issues

I am missing items from my order, what can I do?
First, we apologize for the mishap!   Please open a service ticket and we will take the appropriate measures to ensure proper resolution.    In the even...
Fri, 6 May, 2022 at 1:36 PM
My order came damaged, what can I do?
The first thing to do when receiving a damaged order is to take pictures. Please open a service ticket  with the pictures in order to open a claim. If you ...
Mon, 13 Nov, 2023 at 2:35 PM
My order is late, what can I do?
During the Pandemic, or periods of high volume such as the Holidays, packages may take more time to arrive than expected. As such, if your order has passed...
Fri, 6 May, 2022 at 1:39 PM
What can I do if my order is lost?
Before declaring a package as lost, we will need to open a service ticket with Canada Post. Should it be declared as lost, we will fully compensate you if y...
Fri, 6 May, 2022 at 1:39 PM
I received warped cards / defective product.
Humidity from the shipping process can curl cards slightly but should revert to normal after a few days. This type of curling should be very minimal however...
Mon, 13 Nov, 2023 at 2:27 PM
I received cards in a worse condition than expected
If you received cards in a worse condition than purchased, please contact us to open a ticket and include pictures showing the condition issue in order tor ...
Mon, 13 Nov, 2023 at 3:01 PM