Face to Face Games Support

Promos will only be given to orders made in store, or online as a store pickup while supplies last.   We reserve the right to limit the number of promos g...

We understand that sometimes modifications are necessary. As long as your order is under the "Awaiting Fulfilment" status, and not already packed,...

In order to make sure all orders go out in a timely manner, we are not able to guarantee the combining of multiple orders under one shipment.    If you do...

At times, we may require additional identity verification to ensure the security and legitimacy of our services. This step helps protect both our users and ...

We ship singles all over the world!   If you have trouble ordering for any reasons, please reach out and our customer service agents will gladly assist you.

You can cancel your order by opening a service ticket, as long as the order was not processed yet. You may return any unopened order within 30 days of the ...

We rely on customers selling us cards to restock our inventory. As such, we cannot predict when we will receive more copies of a certain item. Fortunately,...

While we do not offer reservation on items, we strongly suggest purchasing your items on the website and choose the appropriate pickup option.

In order to ensure order accuracy and avoid mistakes, we are not able to split preorders. The whole order must ship together. You may request a cancellatio...

The trading card game market is an extremely fast moving one and as such, prices are constantly fluctuating. For this reason, we do not offer refunds due to...